RMA Process
Contact Sales for Technical Support and Troubleshooting
If you need to report a failure or experience problems with set-up & operation of Inertial products you must, in all instances, contact Inertial Sales for technical support at Sales@gladiatortechnologies.com. The request will be passed to an appropriate point of contact. Email is the preferred method. An Inertial Systems Engineering or delegated Person will investigate the customer’s issue. Many times, the problem can be resolved via on-line support or assistance by telephone.
If Problem Persists, Complete the RMA Form.
If the problem cannot be resolved in the manner described above, you may complete the RMA Request Form and Declaration of Non-Contamination below. The completed form and Declaration of Non-Contamination is submitted to the Sales Team.
On receipt of the completed RMA the Sales Team will contact you with a RMA authorized to return number and instructions of shipping address ect.
Warranty
Seller warrants that the Products will be free from defects in material and workmanship and conform in all material respects to their applicable specifications for a period of one (1) year from the date of delivery (“Warranty Period”), when operated under normal conditions and in accordance with their applicable specifications. For any breach of this warranty, Seller will, at its option and expense and as its sole obligation, and as Buyer’s exclusive remedy, repair, replace, credit, or refund any defective Product returned to Seller during the Warranty Period, provided that an examination by Seller discloses to Seller’s reasonable satisfaction that a defect is covered by this warranty. This warranty does not apply to any Products that have been (i) subject to misuse, neglect, or abuse, (ii) improperly installed or maintained, or (iii) repaired or altered by anyone other than Seller. The warranty period for Products repaired or replaced under this warranty shall be limited to the components repaired or replaced and shall run for a period of one hundred and eighty (180) days from the date of delivery or the balance of the original one (1) year Warranty Period (excluding the time the Products were out of service and in Seller’s plant), whichever is longer. EXCEPT AS STATED IN THIS SECTION, SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE,
